Shipping Information
Learn about delivery times, shipping methods, and more.
International Shipping
We ship internationally — but please contact us before placing your order so we can confirm shipping options and costs to your location. Email us at enquire@novafelix.com and we'll get back to you quickly.
Where applicable, we ship under DAP - Delivered At Place (Incoterms® 2020). This means:
Nova Felix covers the cost of shipping to your delivery address.
You (the buyer) are responsible for any import duties, local VAT/GST, and customs clearance fees charged by your country.
These fees are not included in the product price or shipping cost shown at checkout.
If you're unsure about your country's import charges, please contact your local customs office before ordering.
Delivery Timeframes
All Rebel Rosette orders are shipped from our studio in Oslo within 3-5 business days. You'll receive tracking info as soon as your order leaves the studio.
Domestic Shipping (Norway)
Shipping within Norway is free and includes tracked and insured delivery via Bring or Posten. Please note that very remote locations may be subject to exceptions — contact us if you're unsure.
Customs & Duties
International customers may be responsible for customs fees or import taxes. These vary by country and are not included in your checkout total.
Packaging
We pack each rosette securely to protect it during transit. Every order also includes a small amount of plaster powder, which you can use to integrate the rosette seamlessly into your ceiling or wall.
Damaged on Arrival
If your order arrives damaged, please photograph the damage and contact us within 48 hours of delivery at enquire@novafelix.com. We will handle the courier claim on your behalf and work to resolve the issue as quickly as possible.
Returns & Refunds
Custom-made products are non-refundable and non-returnable, as they are produced specifically to your order. For standard (non-custom) products, you have the right to withdraw from the purchase within 14 days of receiving your order in accordance with Norwegian law (Angrerettloven). To exercise your right of withdrawal, contact us at enquire@novafelix.com within 14 days of delivery. The product must be returned in its original condition. Return shipping costs are the buyer's responsibility.
Need Help?
If you have any questions or issues with your delivery, please contact us at enquire@novafelix.com.